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Hotel Operations

Quality Hotel Management. Our corporate operating leadership manages ours and our clients’ hotels. From personnel recruitment, training, development of F&B, local and global sales, and revenue management by a highly experienced and extensive staff focused on meeting our client’s profitability goals.

Recruitment and Opening:

  • Hotel organizational chart.
  • Recruitment and training
  • Certification of key positions.
  • Implementing operational procedures.
  • Implementing operating systems.
  • Implementing F&B outlets.
  • Implementing operational areas.
  • Validating licences & permits.
  • Opening hotel distribution channels.


Food & Beverage

  • Design of F&B Concept.
  • Menu design, Costing & Pricing strategy.
  • F&B outlets implementation, Inventory design.
  • Training & certifications.
  • Menu Tasting. And trial run.


Sales & Marketing

  • Pre-Opening strategy and implementation.
  • Setting Public rates, channels, content.
  • Reservations system implementation.
  • Pre-Sale Agreements (TPIs, corporate rates, travel agencies, airlines, strategic alliances).
  • Tourism trade fairs, trade shows & conferences.
  • Media plan, press conferences, interviews, launch & opening events.
  • Social Networks development.


Revenue Management:

  • Rates structure and allotment for Revenue Maximization.
  • Rate optimization shopping.
  • Commission structure for OTAs (Booking, Expedia).
  • Ads, metasearch.
  • Report analysis (PDI, STR).
  • Business intelligence Tools: Travelclick, OTA insight.
  • Revisión de KPI´s: ADR, OCC, RevPar.

Operations:

  • High quality service and costs oriented.
  • Permanent operations monitoring by corporate operations team.
  • Budgeting process and approval.
  • Monitoring of Financial results and Operational indexes.
  • Permanent Training.
  • Inventories management and control.
  • Periodic audit of service quality.